All our receptionists are fully trained as Care Navigators, which means they will ask you a few questions before booking you an appointment. This is to ensure that you are directed to the most appropriate person/source to help you.
During the day you can see any of the doctors or be seen at either our main or branch surgery. We do not restrict your freedom to be seen at any particular site. It may not always be possible to see the Doctor of your choice, but we will endeavour to meet your requirements. All consultations are by appointment only. Please try to give as much notice as possible for routine appointments, so that we can offer a wider range of times and the doctor of your choice.
Appointments can be made:
- by telephone
- in person
- or using SystmOnline, our internet appointment and prescription service
(Please note: you will need to register for SystmOnline with the surgery before you can order your prescription)
We shall be grateful if you will observe the following when booking appointments. These are in place for your benefit and other patients waiting to be seen.
- Try to arrive on time for your appointment.
- Cancelling an appointment as soon as you know that you are unable to attend.
- Where possible only 1 problem per appointment.
- Not seeing other, additional patients in an appointment .
We have an auto-arrival system at both surgeries to enable you to let the practice know that you have arrived for your appointment. This bypasses queuing at reception. It is a touch-screen device that will automatically arrive you on our computer system. There are on-screen instructions in many languages.
If you require a home visit or feel you need to be seen more urgently than the next routine appointment you will be put on the duty doctor call list. They will call you back to assess your need.
Please try to keep your phone line free while you are waiting for the doctor to call.
Non Attendance of appointments
Many appointments are not attended on a weekly basis. If you cannot keep an appointment or no longer need to see the doctor please let us know as soon as possible so the appointment can then be offered to another patient.
We do have a strict DNA (Did Not Attend) policy and if you persistently fail to attend booked appointments for the Doctor, Nurse or clinic, you may be removed from the practice list.
If you are away from our practice area you are allowed to be seen by any local doctor by registering as a temporary resident. We will be happy to see visitors staying with you as a temporary resident.